The Tier3 Support Engineer is the final escalation point for customer issues within the Support department, managing technical issues that cannot be resolved by levels 1 & 2 support staff. The Senior Support Engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with the Pre/Post Sales and R&D departments. The senior Support Engineer is required to provide a clear and concise communication with all forms of clients and internal peers.
Primary escalation point for technical issues that cannot be resolved by Tier-1 and Tier-2 support staff