Customer Support Representative

We are looking for a Part- time/Student Customer Support Representative to join our fast-growing start-up.

About WINT

WINT develops IoT hardware and software water-management solutions for the real-estate and industrial sectors.

The devices are installed in buildings – such as the Empire State Building and on construction sites. The system monitors usage patterns and uses Machine Learning, signal processing and statistical analysis techniques to detect anomalies and prevent leaks by shutting off water. Our customer prevents massive damage to facilities – which could reach millions of dollars per incident and save 20%-25% of their ongoing water consumption.

WINT was named in Fast Company’s Annual List of the World’s Most Innovative Companies for 2020 and has won numerous other awards.

Job description

  • Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
  • Possesses a basic understanding of the organization’s products and services
  • Escalate customer issues and request assistance as appropriate.
  • Monitor the dashboard, contact proactively customers, and explain about events the system detects
  • Handle customers’ requests
  • Acquire, maintain, and expand knowledge of relevant WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions

Requirements

  • Strong interpersonal skills necessary to interact with customers
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to manage multiple competing priorities, and work effectively under pressure
  • Exceptional oral and written communication skills
  • Hebrew and English at a professional level – MUST
  • Available to work from home & office
  • Available to work 24/7 shifts especially evenings nights & weekends
  • English – must

Apply now

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