Customer Support Representative

Job Brief

We are looking for a part-time/student Customer Support Representative to join our fast-growing start-up.

  • Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
  • Escalate customer issues, and request assistance as appropriate.
  • Monitor the global “Leak Dashboard”, contacting customers proactively to alert them about events detected by the system
  • Adress customers’ requests at all stages of engagement
  • Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions

Requirements

  • Strong interpersonal skills necessary to interact with customers
  • Customer support orientation with high analytical capabilities
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to manage multiple competing priorities, and work effectively under pressure
  • Exceptional oral and written communication skills
  • Available to work from home or office
  • Available to work 24/7 shifts, especially evenings, nights, and weekends
  • Hebrew and English at a native language level – MUST

Apply now

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