Technical Writer
As Technical Writer you will be leading WINT’s knowledge resources for both internal and external audiences. As the first person in the role at WINT, your primary responsibility is to write technical documents, set up and maintain the right tools. You work closely with various SMEs, CSMs, and Support personnel, as well as other units in the company, to create and maintain in-depth documentation. Your role involves creating easy-to-understand support content, manuals, tutorials, and other technical-rich content.
- Write user-friendly content that meets the needs of the target audience.
- Work closely with cross-functional teams to identify knowledge gaps, develop content, and facilitate knowledge sharing.
- Create online help & online training material, through a variety of delivery media (electronic, printed, and audio-visual).
- Establish a system for capturing, organizing, and disseminating knowledge resources.
- Implement best practices for information management, including information architecture, metadata, taxonomies, and search optimization.
- Provide training and support to staff to ensure that they understand and use the knowledge management system effectively.
3+ years of industry experience as an effective Technical Writer in SaaS/Software companies. Experience with hardware is a big plus.
- Mandatory practical knowledge of software topic-based writing.
- Proven ability to quickly learn and understand complex topics.
- Superior written and verbal communication skills, with a keen eye for details.
- A natural researcher and information gatherer to locate relevant information from various sources.
- Native or highly fluent English speaker.
- Programming background or a related academic degree or certification – an advantage.
Prevent. Protect. Preserve.
WINT detects and stops leaks at the source using Artificial Intelligence. It alerts you when water is leaking and automatically shuts it off. Intelligent real-time monitoring identifies sources of leaks and waste, reducing your water consumption and preventing damage.
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