Customer Service Representative – US
We are seeking a skilled technical support professional to join our team. In this role, you will be responsible for providing technical assistance and support to customers, clients, and employees of the company. You will be expected to diagnose and resolve technical issues, provide timely and effective solutions, and maintain high levels of customer satisfaction.
- Provide technical assistance and support to customers, clients, and employees of the company
- Diagnose and resolve technical issues related to hardware and software
- Communicate technical solutions to customers and clients in a clear and concise manner
- Document and track customer issues and resolutions in a ticketing system
- Escalate complex technical issues to higher-level support teams or vendors as needed
- Collaborate with other departments and teams to resolve customer issues and provide a seamless customer experience
- Technical background
- 3+ years of experience in technical support or a related field
- Strong knowledge of hardware, software
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Detail-oriented and organized with strong problem-solving skills
- Experience with ticketing systems and customer support tools
- Willingness to learn new technologies and adapt to changing environments
- Experience from companies in a field of Fire Suppression, HVAC, Access control or Alarm systems- big advantage
- Experience in building work processes -advantage
Prevent. Protect. Preserve.
WINT detects and stops leaks at the source using Artificial Intelligence. It alerts you when water is leaking and automatically shuts it off. Intelligent real-time monitoring identifies sources of leaks and waste, reducing your water consumption and preventing damage.
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