Customer Delivery Manager

Job Brief

Our Customer Delivery Manager is a project focal point, responsible for end-to-end deliveries: understanding customer requirements, providing SOWs, and creating realistic delivery plans and milestones. You’ll support back office and operation deliverables and monitor the process of handover to the customer. As a delivery manager expert, you will ensure that our timelines are kept on target along the project lifecycle and the project is delivered on budget & quality, as required.

We are looking for a self-driven, ambitious, customer-oriented Delivery Manager with excellent interdepartmental management skills, and a process-driven mindset that will play a pivotal role is WINT’s aggressively extending its footprint.

Job description

  • Early-stage involvement in each project, from pre-sale stages to final delivery and deployment.
  • Interface with multiple departments – Sales, Operation, Engineering and R&D.
  • Ongoing communication with customers, helping to manage expectations and execution.
  • Creating project plans, responsibility for the deliverables to the customer, starting with SOW definition, Gant chart and the different project documents through all the way to a successful deployment.
  • Validating the Scope of Work, ensuring clear deliverables, identifying gaps, defining mitigation plans.
  • Plan the project stages (utilizing project management tools), create timelines and milestones, execute flawlessly.
  • Supervise back office and operation efforts, ensure hardware and software availability.
  • Create and align customer expectation, mitigate where needed.
  • Weekly/Monthly reporting of project progress and customer onboarding process.
  • Ongoing measurement of KPIs, with accountability for a high customer satisfaction rate.

Required Skills and Experience

  • Bachelor’s degree (BSc) in Industrial Engineering, or a related field of study.
  • Minimum of three years’ experience in cross-collaboration project management.
  • Both technical and a customer oriented “people person”.
  • Deep knowledge of operational processes and back-office delivery procedures.
  • Highly experienced in project management methods, and timeline planning as well as resource planning and supervision & control processes.
  • Proven experience in managing delivery projects, a combination of SW & HW projects is preferred.
  • Ability to work in complex, cross-functional environment.
  • Excellent training and presentation capabilities.
  • Excellent English, written and verbal communication skills.
  • Construction background – an advantage.
  • Experience in using delivery/project management interactive platform (e.g. GuideCX) – an advantage.

Apply now

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